Monday, July 13, 2009

A Special Shout-out...


...To the awesome staff over at www.rattleheadgames.com

I got my Pig Iron heads today, ordered from RHG a week ago (including the weekend) and they showed up in the post today. Fast shipping is great, but there's more to this plug-in than that!

I had gone there looking for the PI heads, and I found them at 6 dollars a pack. With a flat shipping rate of under 4 dollars, I knew they were the obvious choice to go with over The Warstore. I saved the page under my bookmarks and went among my merry business, planning to buy the packs as soon as I could afford it.

The next time I came back ready to order, the prices had gone up to match the Warstores prices. They were now an even 8 dollars a pack. I feverently checked my shopping cart, and was relieved to see that I was still going to get them at the former price of 6 dollars a pack. I immediately placed my order.

Their customer service rep was excellent. He replied to his emails promptly, and assured me there would be no extra charge to ship my products to Alaska. He was courteous and friendly, and willing to ensure I was taken care of.

Today when I got my parcel, I saw that the shipping price was 4 dollars and eighty cents, a full dollar over the price they charged to ship it to me! On top of eating the difference in pricing for the product, they also ate the difference on the shipping too! And they had great customer service to boot! What more can you ask for in an online retailer?

How about actually keeping their product in stock? The Warstore has been sold out of PI heads for weeks, while RHG has a large stock of them in supply. Do you really want to wait for a couple weeks for Neal to restock? I don't.

Here's to you, RHG, for being an example to all the other miniatures game retailers.
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2 comments:

  1. UnknownJuly 14, 2009 at 7:38 AM

    Thanks for turning me on to that site! Found some nice bases there that I think I will order.

    ReplyDelete
  2. MitchJuly 14, 2009 at 9:26 PM

    Looks like a good retailer! One for the bookmark!

    Mitch
    http://ottawagamer.blogspot.com/

    ReplyDelete

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